Frequently asked questions

Below you will find frequently asked questions about shipping, payments and returns.


How fast do you ship?

We typically ship orders within 1-2 business days of receiving them. Once shipped, delivery times vary depending on your location and the shipping method selected at checkout. You'll receive a confirmation email with tracking information as soon as your order is on its way. If you have any specific shipping inquiries or urgent requests, feel free to reach out to our customer service team at

What are the shipping costs?

We ship to all EU countries, United Kingdom, Ireland, United States and Australia. The shipping costs are fixed:

  • Netherlands: € 6,99 (max. 10kg)
  • European countries: € 10,99 (max. 10kg)
  • United Kingdom: € 12,99 (max. 2kg / 4.4lbs)
  • Ireland: € 12,99 (max. 2kg / 4.4lbs)
  • United States: € 24,25 (max. 2kg / 4.4lbs)
  • Australia: € 28,25 (max. 2kg)

For large orders that exceed the max. weight we will get in touch about the costs. For your reference: all product weights are displayed on the product pages.

Can I pick-up my order?

At this time, we do not offer order pick-up as we are currently operating as a private studio and not a physical shop. We apologize for any inconvenience this may cause. However, we are working towards expanding our services and will keep you updated on any changes. If you have any further questions or concerns, please don't hesitate to reach out to us at Thank you for your understanding!


Which payment methods are available?

We currently accept payments via PayPal and debit card. These are the primary payment methods available for your convenience. If you have any questions regarding payment options or encounter any issues during checkout, please feel free to contact us at We're here to assist you!

Can you send me an invoice?

Certainly! After your order is placed, you will receive an invoice to your email. Additionally, if you prefer a physical paper invoice included in your order, please let us know, and we will be happy to accommodate your request. If you have any further questions or need assistance, feel free to contact us at We're here to help!

Why is there no tax calculated?

As an online shop based in the Netherlands and operating using Shopify, our pricing structure follows Dutch tax regulations. We are only required to charge value-added tax (VAT) if our annual turnover exceeds a certain threshold. Since our turnover remains below this threshold, no tax is calculated at checkout. Our pricing is transparent and compliant with relevant legal requirements. If you have further questions, feel free to contact us at We're here to help!


Can I return my package?

Once an order has been placed, we are unable to add or remove items from it. However, for non-personalized items, you can cancel your order before it has been prepared for dispatch.

You have the right to cancel your order, excluding personalized items, within 14 days after receiving your goods. To cancel your order, please inform us at and return the goods within 14 days after notifying us.

You will receive a refund for the total amount, excluding shipping costs, once we receive the returned goods in good condition. Please ensure that the goods are returned with all accessories and in their original condition and packaging. Return shipping costs are your responsibility.

For further assistance or to exercise your right to cancel, please contact us at

Is returning a package free of charge?

Returning a package is not free of charge. When returning an order, you are responsible for covering the return shipping costs. If you have any further questions or need assistance, please feel free to contact us at We're here to help!

Help, my product is damaged

We stand behind the quality of our products and offer a 1-year guarantee from the date of purchase. If your product develops a fault during this period, simply contact us, and we will replace it free of charge.

To process your replacement, we may require proof of purchase and a photo of the faulty items. In some cases, we may request the return of the items to us, at our expense. If the original item is no longer available, we will offer a like-for-like replacement.

For items purchased through a third-party retailer, please contact the original place of purchase for assistance.

If you have any questions or need further assistance, please don't hesitate to reach out to us at

Is your question unanswered?

Is your question not listed? Then contact us and we will answer your question within 1 business day!