Shipping and returns
Below you will find frequently asked questions about shipping and returns.
Shipping
How fast do you ship?
We typically process and ship orders within 1-2 business days after they are placed. However, for personalized items, please allow additional processing time. Once your order has been shipped, you will receive a confirmation email with tracking information. Please note that delivery times may vary depending on your location and the shipping method selected at checkout.
What are the shipping costs?
We ship to all EU countries, United Kingdom, Ireland, United States and Australia. The shipping costs are fixed:
- Netherlands: € 6,99 (max. 10kg)
- European countries: € 10,99 (max. 10kg)
- United Kingdom: € 12,99 (max. 2kg / 4.4lbs)
- Ireland: € 12,99 (max. 2kg / 4.4lbs)
- United States: € 24,25 (max. 2kg / 4.4lbs)
- Australia: € 28,25 (max. 2kg)
For large orders that exceed the max. weight we will get in touch about the costs. For your reference: all product weights are displayed on the product pages.
Can I pick-up my order?
At this time, we do not offer order pick-up as we are currently operating as a private studio and not a physical shop. However, we do offer shipping to your designated address. If you have any further questions or inquiries, please feel free to contact us at info@carsandcrayons.com. We're here to assist you!
International shipping
To which countries do you ship?
We currently ship to the United Kingdom, United States, Australia, and all countries within the European Union. If you have any further questions or need assistance regarding shipping to your specific location, please feel free to contact us at info@carsandcrayons.com. We're here to help!
What are the shipping costs for my order?
We ship to all EU countries, United Kingdom, Ireland, United States and Australia. The shipping costs are fixed:
- Netherlands: € 6,99 (max. 10kg)
- European countries: € 10,99 (max. 10kg)
- United Kingdom: € 12,99 (max. 2kg / 4.4lbs)
- Ireland: € 12,99 (max. 2kg / 4.4lbs)
- United States: € 24,25 (max. 2kg / 4.4lbs)
- Australia: € 28,25 (max. 2kg)
For large orders that exceed the max. weight we will get in touch about the costs. For your reference: all product weights are displayed on the product pages.
Are there additional customs costs involved?
Additional customs costs may apply depending on your location and the value of your order. International shipments may be subject to customs duties, taxes, and fees imposed by the destination country's customs authority. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees paid at checkout.
Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information on potential charges and regulations specific to your area. Please note that we are unable to predict or control these fees, and they are not refundable by Cars & Crayons.
If you have any further questions or concerns regarding customs costs, please feel free to contact us at info@carsandcrayons.com. We're here to assist you!
Returns
Can I return my package?
Yes, you can return your package under certain conditions. We offer a 14-day return policy, starting from the day you receive your goods. However, personalised items are exempt from this policy. To initiate a return, please inform us within the 14-day period and ensure that the goods are returned in their original condition and packaging. You will be responsible for the return shipping costs, and upon receipt of the returned goods, we will issue a refund for the total amount, excluding shipping costs. For further assistance or to initiate a return, please contact us at info@carsandcrayons.com.
Is returning a package free of charge?
No, returning a package is not free of charge. When returning an order, you are responsible for covering the return shipping costs. If you have any further questions or need assistance, please feel free to contact us at info@carsandcrayons.com. We're here to help!
Help, my product is damaged!
We stand behind the quality of our products and offer a 1-year guarantee from the date of purchase. If your product develops a fault during this period, simply contact us, and we will replace it free of charge.
To process your replacement, we may require proof of purchase and a photo of the faulty items. In some cases, we may request the return of the items to us, at our expense. If the original item is no longer available, we will offer a like-for-like replacement.
For items purchased through a third-party retailer, please contact the original place of purchase for assistance.
If you have any questions or need further assistance, please don't hesitate to reach out to us at info@carsandcrayons.com.
Is your question unanswered?
Is your question not listed? Then contact us and we will answer your question within 1 business day!